SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Urban Watch Dog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://urbanwatchdog.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
he loved it :)))
mon chat l'adore!
The bed for the dog came intact and safe, all as in the description. Size ordered: 60 cm. For Yorkshire terrier weighing 4,2 kg. The size is comfortable with a margin, the quality of the bed is good, soft, fluffy, there is no peculiar smell, the dog itself climbed into it without an invitation and settled. I recommend the store and this product.
Very fast, the bed just like in the picture, they love it
Fast delivery. Had for the dog already a larger (70 cm). This for the Cats purchased. The dog was immediately envious. Went there right away in lying. Was for punishment because the cat in that of him went lying
very nice!
Buster LOVED IT RIGHT AWAY! worth the wait! thank you 40cm for 5 lb Chihuahua. will buy next one 1 size up (50cm) but he likes the small one. Recommend this small one for kitten or tiny dog like very toy breed.
Very soft, same as picture
24 days to france, soft and fluffy as picture
The bed came compressed and quickly fluffed up after removing from the airtight packing material. It is very soft and has a nice rim to curl into. I've never seen my dog take to any bed like this before!
Awesome Bed this is my second purchase still satisfied Thank You!
Very beautiful, exactly like the picture.
I advise you to buy, cool, everything corresponds.
Perfect, just as described! Day one and Teddy has chosen the pizza box instead though. Typical cat. I know he is going to love it when he tries it!
Very fast delivery, I took 70 cm for fear that it is too small but it's the opposite, rather big, otherwise the dog loves
Nice, beautiful
Very good, very soft and bigger than the description
Fast shipping
Happy with purchase!
Good quality, really fast delivery. Thank you
Bigger than I thought but happy with the product and store
My both dogs and a cat like it a lot. Need to buy 2 more :)
Very well made. Washes well. My cats fight over this bed, so I will be ordering again.
Bed very fluffy, the fine, mainly the cat :)
Very happy with the purchase, thank you.
I was surprised at the quality. Super fluffy, thick and warm. The color equal to the photo, precious! Very well protected and packed and received in Barcelona in 12 days. 5 stars no doubt
my tiny yorkie loves this bed !!!! gonna buy two more for my other babies,,,,
perfect size for one LARGE golden retriever or 4 small dogs.
Very fast shipping! Came to me within 8 days to Europe. Very soft basket. Would recommend!
Stunning couch!!! Cat 4.5 UG, diameter 50 cm fits perfectly. I think a bigger cat would fit. The cat does not even run away from the vacuum cleaner, feels protected in it apparently. I like it as woolen things-also a sign of love))) Fuzzy happy and I'm glad, odorless, I advise
Beautiful basket, nice soft, pluist called in the beginning.
Quality is good. This is 50cm.
Good product. Very soft. Smaller than appears.
my dogs love their new beds ... this is my second time buying from this store .... i highly recommend this seller
Received, thank you, the dog looks satisfied! Looks like you can order/
My dog got in it right away and looked so happy and comfortable. I do believe I’ll be back for another one or two and replace all of his beds with these. Great value and SUPER FAST SHIPPING!
Exactly as described. I have recommended these to friends.
My sister loves them
Very cute, perfect size, great quality.
Very soft and plushy my teacup loves it!!