SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Urban Watch Dog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://urbanwatchdog.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great suit. And delivery is fast.
At 1.5 kg size s sat perfectly
Item as in the photo, everything is perfect, I advise)
For a dog weighing 1.8 kg size s perfectly fit. Overalls of good quality. Warm
The product corresponds to the description, everything came perfectly. I recommend this store. Arrived within a month
Absolutely wonderful!!! Miniature poodle 2.5 kilos, m is a perfect fit. Took 12 days to arrive in Montreal, Canada. Great quality, recommend 100%. Thank you store :)
Suit Super, not small!!! Cool looks
The goods came in 2 months, the seams are very high quality, fit in size. On dachshund 5 kg size m. We are waiting for winter, the suit is very warm and beautiful
Chic warm suit!! The length of the back is 38 cm and the chest is 42 cm-perfect! Made qualitatively. Up to St. Petersburg Delivery 1 month. I recommend! I chose the size according to the reviews.
It came in 11 days to Portugal! That's the best thing I 've ever bought a dog.
The quality is super, very soft and warm fleece inside, the outside is quite dense fabric, three buttons, our size was great, about 3-5 cm more, but the growth is chic. I recommend!
Delivery took one month! The suit is cool! Stylish and warm, the size of a puppy mini chihuahua 5 months, 800gr perfectly fit! Thanks a lot to the store!
Very fast shipping! Cool, noticeable and warm suit)) ordered 2 my york)) according to the size table everything came up) thanks!
Very good quality, Perfect fit .Thank you.
Good overall! Already walked and we were called an astronaut!!! Beautifully warm. The front of the sleeve is slightly shorter than the back panties. Ordered the size M on york 2.8kg, from neck to tail 27 cm, chest 33 cm. There is no hole for a harness. The goods came in the specified time.
Overalls are beyond praise! The quality of tailoring and material is better than stitched on people! On chihuahua 2,5 kg size m came up perfectly. We have the features of the figure: a long body and often full overalls are short to us! On the back do not get to the tail, but in this model everything is perfect! Thank you very much for the good quality
Very glamorous! Thank you, everything fit in size. Back 35
Super!!!!! quality is excellent! !! I recommend! My dog is delighted!
Excellent quality! I'll order more!
Excellent suit! Soft! Beautiful comfortable warm!!! Very satisfied!!!