SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Urban Watch Dog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://urbanwatchdog.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great item
Very happy with the item - quick shipping, good quality, good fit in car - definitely recommend
The goods are very good. Fabric quality, sewn very neatly.
Worthy, I recommend to buy, long delivery
The goods are quality, fully consistent with the description. The store is responsible! Shipping fast! Purchase is satisfied! I recommend!
I use two months. So far, everything is fine. On Opel Mokka in size dog 25 kg.
The parcel was a month, an excellent thing, made well, stitched securely, strong, the bottom is rubberized, I advise you to buy.
Full of delight! Super quality! Very dense, on the back of the lining is rubberized, so as not to slip on the seat. Very satisfied with the purchase! Thank you very much! Recommend store :)
Excellent capes on the seats. The store promptly sent and delivered. Thank You
Slightly different from what is in the picture. But in general I was satisfied.
Excellent thing, there are slots on Velcro for seat belts and "fast" latches for attaching to head restraints. Once adjusted and use.
Great hammock
Arrived very quickly. Supper Quality. Thick material. Highly recommend.
Great product, I use it every day with my dog who loses his hair. It fits perfectly, the water does not pass and the hair is very easily aspirable, I am very happy...
I liked everything, the quality is excellent!
Really liked
Quality is OK and shipping was pretty fast.
Great cover, worth the price.Perfect coverage of the back seat. The anchors tucked into the seat and held in place for the entire 9 hour trip this week. The best feature, and reason I decided on this cover, is the 'hammock' straps that attach to the head rests of the front seats. My dog had ACL surgery on both of her back legs 6 months ago and it could really set her recovery back if she partially fell into the foot wells in the back seat during a sudden stop or turn. I'm very happy with the quality of materials and stitching; should last for a long time. I have another Rottweiler puppy who moves around and is active. I have leather and between scratches and poop I could not even imagine how I would deal with accidents. With this seat cover it's not even a concern an issue, fits great, easy to clean, good texture for pets. Definitely recommend!
Haha, for this car seat cushion,I have another use. I use my car back seat to transport plants, to prevent spillage and soil getting all over the seats. The thing never lies flat. I'll also explain why it's great for transport plants. The reverse side (inside) has a non slip grip down the middle. Feels like the stuff that lines cabinets. This sticks to the seat to stop pet from flying forward if brakes are slammed or you hug a corner too tight. For me, this is the side I have facing up. Growers pots & ceramic stick to it equally as well. The pet side (outside) feels almost quilted, it's a thick, scratch your nails against backpack type canvas. The plant side (inside) is diamond shaped stiching on nylon, like the outside of a puffer jacket. This keeps my unwrapped plant leaves from breaking. Overall, this product is great, I like it very much.
Why I settled on this seat cover-Perfectly designed(Of course, the price is also very suitable)That speaks for itself. It stays secure. My one dog tends to sit in the fabric that is not on the seat, but the "sling" that attaches to the front seats. He is about 40 lbs and there has been no problem with him sitting like that. My other doggie got sick in the car 2 times in one trip, and it didn't soak through. Its good material and water proof. Liquid not will soak through the material- its a nice material and feels well made. Heres what I did- and I feel is necessary for anyone who wants to completely waterproof their seats. This is if you don't wanna purchase expensive custom seat covers. Will update this review months later down the line after I've washed it a few times and its got some use. I liketo take my dog with me places when I can- so its gonna get lots of use!
Everything is fine
Even though my dog is tethered in the back seat, a sudden stop could still cause her to end up on the floor. This seat cover is perfect for keeping my pooch in her place. As you can see, my dog loves her new seat cover. It allows her to lie down with her back either against the back of the seat or towards the front, and keeps her from sliding onto the floor when "stopping short" is unavoidable. I couldn't be happier with the quality, the timeliness of delivery, the ease of installation, etc., but most of all... it matches my my car perfectly! Doggie World for the win!
I just bought a new car,I like to travel with my dog which is a happy thing. But my dog is very lively, often stepping on the back seat of the car with muddy claws, which makes me very upset.I also don't want him to scratch the leather anywhere with his claws, or leave a lot of hair. But this car seat cover provides me with the perfect solution to solve all problems. Installation is simple,easy to get in and out, Waterproof, and don't worry about the risk that my dog will slip when turns and bumps.perfect!Really like it. Also, Its a great value price !
Delivery is very fast, the thing is very high quality and dense! I recommend unequivocally!
Really good product!! Good protection of seats from pets!Material looks very good and stable. all seams are even. Very fast shipping. I recommend!
The cover is great! As received, immediately put on the back seat. Very satisfied with the appearance and quality! Thank you very much to the store!!!!
This cover is a necessity for a pet owner like myself with three dogs who love to travel with me. This pet seat cover has much better quality from front to back than other brands I have used in the past. I am very pleased with it.
The quality is excellent, the car dog does not scratch, does not slip. The price is also pleased.
the order came very quickly,Very cool quality.The color is pleasant! I recommend. Pleasant in communication store! Thank you for the super goods.
We have been using it for several days, the material is good, My dog also likes it very much,the claws do not suffer, Same as the product description.
Very good dog car seat cover. Quality at height. No smell. Stitched qualitatively. Full delight and applause to the store for quality goods.