SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Urban Watch Dog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://urbanwatchdog.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good, does not leak, very convenient! The dog drinks.
Great bottle. Corresponds to the description. I did not communicate with the store. Since the order two weeks was "silence", but then 11 days before Moscow. Track tracked.
Great bottle
THE product is received and am very pleased.
Great bottle! It was 2 months, tracked, the store all the time extended the waiting time.
looks beautiful. quite big. i recommend. will test later and give a feedback
This is my 2nd time ordering one of these. Not from this store, but same product. This one is actually bigger than my old one. Holds more water. These are great for travel, walks, and even for older or very small dogs who need help getting on and off furniture so they don’t need to get down just for a drink. Press the button to make it come out, then press it again to get it back in. Used my hand for size reference. Slightly small adult female hand
Perfect! I love it. Features a insurance to prevent escape water accidentally and a ribbon to transport. Very practical!
Good quality, but the lock button is very tight. Water does not spill, the shape is comfortable
The Bottle is super The only thing with so good is the the Lock very heavy pure goes but otherwise all super. The Shipping and Delivery very fast
Drinking bowl for a dog is just gorgeous. Very helps on the road or a long walk.
As expected, excellent.
Very cute the bottles took almost 2 months to arrive
Great thing. The description corresponds. But only pepper shnauzer does not drink from it.
Good comfortable bottle! Water does not leak. Back merges easily. I advise the goods, thanks to the store)
Convenient thing! The remains of water can be poured back. Delivery about a month to Penza.
I love it! it came in a month, the product is perfect
Everything works, white pure, beautiful color, I really like
The bottle is very comfortable. Nowhere leaks. I recommend
Shipping to Moscow just over two weeks. Track to track. But the packaging slightly damaged, sorry. Satisfied with the goods. Thanks for shipping and the store of goods.
Fast delivery and works perfectly. Solid plastic and good manufacture. Thank you
Beautiful. Super practical. The dog immediately uses it fast shipping. Thank you
Welcome. I recommend this store. The package arrived to Warsaw (capital city of Poland) very quickly. Only 10 days. The item is well packaged and agrees with the description. The item was not damaged in transit.
All right. It arrived in 3 weeks and the bottle is great, very happy with the product! I highly recommend it.
Loved the product came well packed and is like the model.
Good quality. Water does not leak. Button lock works. The track was not tracked. It came in 2 weeks. Thanks to the store. Took on 350 ml.
Item consistent with the description, bottle sealed, carefully made. I am satisfied with your purchase.
The product is great. Im recommend it! You and your dog will be happy to have it
I order not the first time. Packed all perfectly, shipping is very fast, track tracked.
Very good item, conform to description. Material seems robust and it works very well.
Order quickly came. All as in the description. The order remained dovolna. Thank you
The order came from the power of a week and a half! Excellent bottle, everything works, without scratches, intact. Thank you very much!
Thank you very much, the boutique is simple excellent
good quality. fast delivery. nice price. anything more?
Customer is happy) in the photo puppy 5 months. Plait is quite deep and comfortable!
It is very convenient to take with you, we use it with pleasure.
A bottle of good quality) without visible defects) the descent of water works fine, which is very convenient! came very quickly, about 3 weeks to novosibirsk) the parcel was accurately tracked, thanks to the store for the promptness and quality of the goods!))
Very good quality. I highly recommended
Very satisfied with the goods! The plastic is dense, odorless. Drinking bowl is convenient to use. The parcel was delivered to estonia in 2 weeks. Seller recommend.
Very nice item, I ordered for my smallest dog but the big used to drink from it
I'm glad that i ordered!! Thing!! It came quickly! The store is super!